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Etiqa to pay flight delay claims for travellers affected by KLIA/klia2 IT glitch

KUALA LUMPUR (Aug 23)

Etiqa is paying out claims to policy holders of its travel insurance or takaful product who are affected by flight delays arising from a computer glitch at the Kuala Lumpur International Airport (KLIA) and klia2.
Etiqa Insurance & Takaful group CEO Kamaludin Ahmad said they can claim compensation if their flight has been delayed for more than the stipulated number of hours in their policy contract.

The insurer is making an exception to pay out flight delay claims even though delays due to disruptions of the airport systems are traditionally excluded from the benefits it offers to its travelling policy holders.

News Source:  The Edge Markets